Prior to your visit, Alliance BHI may request details including your provider, member and group IDs, policyholder info, a card copy, and photo ID. We verify benefits as a courtesy; however, this does not guarantee payment. Final coverage and payment decisions rest solely with your insurance plan. We are here to support you through these steps and help clarify any financial questions you may have along the way.
Easy Insurance Path
Self-Pay & Private Pay Info
We accept major credit/debit cards, HSA/FSA cards, and cash. For self-pay services, payment is collected at or before the visit. We are here to help you establish a sustainable plan that puts your mind at ease while focusing on your wellness journey.
Accepted Insurance Plans
At Alliance BHI, we believe that high-quality behavioral health and primary care should be accessible to everyone in our community. We provide transparent and compassionate billing support, ensuring you understand your financial responsibilities—such as copays, deductibles, and coinsurance—before your treatment begins. For patients without insurance or those seeking out-of-network care, we offer a competitive Sliding Fee Scale based on family size and income, alongside flexible self-pay options to reduce financial anxiety and keep your focus on healing.
Our Commitment to Financial Accessibility
At Alliance BHI, we believe that high-quality behavioral health and primary care should be accessible to everyone in our community. We provide transparent and compassionate billing support, ensuring you understand your financial responsibilities—such as copays, deductibles, and coinsurance—before your treatment begins. For patients without insurance or those seeking out-of-network care, we offer a competitive Sliding Fee Scale based on family size and income, alongside flexible self-pay options to reduce financial anxiety and keep your focus on healing.
Payment Procedures & Flexible Planning
To ensure our clinic can continue providing high-level care, copayments and other fees may be due at the time of your visit according to your plan’s benefits or our self-pay policies. We provide clear statements and reminders so there are no surprises. Our administrative staff is dedicated to working with you individually on billing solutions, so you can walk into every appointment feeling focused solely on your health and wellness journey.
Insurance & Billing FAQ
When do you verify my insurance benefits?
As a courtesy to you, Alliance BHI performs a verification of benefits before your first visit. This process helps us provide you with an estimate of your coverage and any potential out-of-pocket costs. However, please remember that this verification is not a guarantee of payment; final coverage decisions are made by your insurance provider after the claim is processed.
Are referrals and prior authorizations required?
Whether you need a referral depends on your specific insurance plan. Most HMO plans require a formal referral from your primary care physician before seeing a specialist or receiving certain mental health services, whereas PPO plans typically allow more flexibility. Our dedicated team is happy to assist you in checking these requirements to ensure you have all necessary approvals before your sessions begin.
How does Alliance BHI handle medical claims?
We handle all in-network claims submission on your behalf to minimize your administrative stress. Please provide updated insurance information at every visit to ensure accurate filing. Patients are responsible for their plan-mandated costs—such as copays and deductibles—at the time of service, while we manage the complex backend communication with your insurance carrier.
What paperwork do I need to keep current?
To prevent delays in care or billing, please notify our office immediately if you change your address, phone number, email, or insurance coverage. Accurate contact information ensures we can reach you for important care coordination and clinical updates, fostering a supportive and clear therapeutic relationship.
What is my responsibility if a claim is denied?
While we strive to provide accurate benefit estimates, your insurance company has the final say on coverage. If a claim is denied or a service is deemed non-covered, the patient remains financially responsible for the balance. We encourage all patients to review their policy details carefully; our billing team is always here to answer questions and help navigate these discussions calmly.
Do you offer self-pay or private pay options?
Yes, Alliance BHI warmly welcomes self-pay and private pay patients. We offer transparent, competitive rates for our integrated behavioral health and primary care services. If you are not using insurance, please reach out to our office directly to discuss pricing and payment arrangements that fit your needs and support your ongoing healing journey.
More Billing Questions?
We understand that financial clarity is key to reducing anxiety. Please know that your cost questions are always welcome. You can reach our supportive billing team via the following channels:
- Phone: 623-401-2882
- Fax: 623-401-2889
- Email: alliancebhiclinic@gmail.com
- Address: 12801 W Bell Rd, Suite 141-145, Surprise, AZ 85378
Short note: For your safety and privacy, please do not send sensitive personal health information via regular email. We are here to support you!