Secure Insurance Document Upload
We collect your insurance information to ensure seamless care coordination between our primary and behavioral health teams. Your documents are handled through this encrypted portal, providing a secure and HIPAA-conscious way to protect your privacy.
Your Trust Matters
Every upload is protected by enterprise-grade encryption and monitored by our dedicated compliance staff.
How We Protect Your Information
- Advanced Encryption: We use industry-standard 256-bit AES encryption to secure every file during and after your upload.
- Strict Access Control: Only authorized clinical and billing staff have access to your documents for verification purposes.
- HIPAA-Conscious Care: Our systems are built to meet rigorous health privacy standards, keeping your data confidential.
- Zero Consent-Free Sharing: We never share your insurance or personal health info with any outside parties without your explicit consent.
submission Instructions
Providing your insurance information helps us streamline your care coordination. This secure portal ensures your sensitive data is handled with the highest level of HIPAA-conscious protection and trust.
1. Insurance Card (Front & Back)
Capture a clear, well-lit photo of both sides of your primary insurance card, ensuring all member details and network info are legible.
3. Referrals & Auth
Upload any provider referral slips or prior authorization documents required by your specific plan to prevent care delays.
2. Valid Photo ID
Provide a scan or photo of your government-issued ID (driver's license or state ID) for secure identity verification.
4. Optional Coverage
If you have a secondary insurance plan, please include those documents here to ensure full coordination of your benefits.
HIPAA Secure Portal
Frequently Asked Questions
What happens after I upload my documents?
Our coordinators and billing specialists verify your coverage. We typically contact you within 24–48 business hours to discuss your estimated costs and schedule your initial visit.
How long does verification take?
Primary verification of benefits usually takes one business day. If further authorization is required from your provider or insurer, it may take 2-3 business days.
What if I have trouble uploading?
If the secure form isn't working for you, please call us directly at 623-401-2882. You can also bring your physical documents 15 minutes early to your first appointment.
Is my information safe?
Absolutely. Your privacy is our priority. All documents are handled via enterprise-grade encryption to ensure your medical and personal data remains protected and HIPAA-compliant.